Privacy Policy


1. General provisions

Carvolution AG (hereinafter referred to as Carvolution, “we”, “us”) always uses your data confidentially, as the protection of your data is of central importance for us. This privacy policy applies for the use of the website (hereinafter referred to as the website) and the use our service offer. Carvolution ensures the security of your data within the limits of its possibilities. In doing so we always comply with the applicable provisions of law and regulations.

If you provide us with personal data of other persons (e.g. family members, data of work colleagues), please ensure that those persons are familiar with this privacy policy and only share their personal data with us if you are permitted to do so and if that personal data is correct.

This privacy policy is a component of the applicable General Terms and Conditions of Business. The submission of a contact request requires that you agree to the applicable GTC and the privacy policy and consent to them.

2. Collection of personal data

We process in the first place personal data that we receive in connection with our business relationship with our customers and their other business partners and other participating persons or that we collect from users in the course of operating our websites, apps and other applications.

We may also obtain data from public sources (e.g. the commercial register, debt collection register) or specific data for creditworthiness assessments or from address dealers. Furthermore, persons closely associated with you (family, employer, legal representative etc.) may provide us with personal data that we need in order to conclude or continue the business relationship.

Specifically the following data is collected and used by Carvolution:

  1. Personal data (name, address, date of birth, gender etc.)

  2. Application data (email address, telephone number, driver's licence details, payment data)

  3. Contract data (term of the contract, vehicle, outstanding amounts, reminders, credits)

  4. Driving behaviour (routes, location, driven kilometres)

  5. Incidents (accidents, events, damage, traffic offences)

  6. Use data and metadata (visited websites, access times, device information, IP addresses)

As a Carvolution driver you grant Carvolution the right to use the following data in anonymised form for the purpose of improving our service.

During the contract period, Carvolution receives telemetry data on vehicle use and thus knowledge about driving data such as mileage, distance driven and location. Carvolution has the right to use that data to improve its service, but undertakes to anonymise it and treat it confidentially with respect to third parties. By using the service, customers declare that they agree to the processing of the data.

3. The purposes of the data processing and legal bases

We use the personal data collected by us in the first place to conclude and implement contracts with our customers and business partners, for the services provided by us (particularly vehicle purchasing, rental, repairs, financing) and in order to fulfil our statutory obligations both in Switzerland and abroad. Your personal data may be collected if you are one of our customers or business partners, but also if you work for one of our customers or business partners.

We also process personal data belonging to you or other persons, provided it is permitted and required, for the following purposes, with a legitimate interest:

  • Our service and the development of our offers, services and websites, apps and other platforms on which we are present;

  • To deliver newsletters or other information letters, provided you have agreed (granted consent may be revoked at any time);

  • Advertising and marketing, insofar as you have not objected to the use of your data;

  • Communication with third parties and processing of enquiries (e.g. applications, media enquiries);

  • Collection of personal data from publicly accessible sources for the purpose of customer acquisition;

  • Market research and opinion polling, media monitoring;

  • Asserting legal claims and mounting a defence in connection with legal disputes and official proceedings;

  • Prevention and clarification of criminal offences or other misconduct (e.g. carrying out internal investigations, data analyses to combat fraud);

  • To guarantee our company’s operations, particularly our IT, websites, apps and other platforms;

  • Measures in connection with ensuring compliance with our security and company rules.

4. Website use in general

The use of the website is generally possible without providing personal data.

5. Cookies / trackers and other technologies

Carvolution uses cookies and similar technologies on its website. Cookies help to make our service better, faster and securer for you, so as to ensure the best possible service for you. By surfing on our website you agree to the use of cookies.

Some cookies only relate to the duration of your visit to our website. Others continue to exist until you delete them yourself. Through existing cookies we can recognise you when you visit our website again.

If cookies are deactivated, this may restrict the use of the website. We recommend that you enter cookie settings in your browser according to your needs.

We supplement our newsletters and other marketing e-mails to some extent and insofar as this is permissible with visible and invisible image elements, so as to better understand how you use our services and how we can further improve them. In the e-mail settings this can be blocked. This option is preset in most email programmes.

By using our websites and apps and consenting to the receipt of newsletters and other marketing emails, you agree to the use of the specified technologies. If you do not agree you must either configure your browser and email programme accordingly or refrain from using our services.

6. Privacy policy for the use of social media plug-ins

On the Carvolution website there are various plug-ins of different third-party providers of social media platforms (Facebook, Twitter, LinkedIn, Google+ etc.). The plug-ins enable you to share our content directly via the relevant social media platform. If, while surfing on our website, you are logged in to one of the social media platforms and activate the plugin, for example via a “like” button, the data will be ascribed to your user account and transmitted to the third-party provider / its server. Carvolution has no influence on this data transmission and the later use of the data. We therefore refer you, for your own protection, to the security settings options of the respective third-party providers. There you can familiarise yourself with the privacy policy and if necessary adjust your settings in line with your privacy needs.

7. Privacy policy for the use of Google Analytics

We use Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google uses cookies. The information generated by the cookies on your use of our website is generally transferred to and stored on a Google server in the USA.

Google uses that information on our behalf to analyse the use of our website by users, to compile reports on the activities within it and to provide further services to us associated with the use of the website and the use of the Internet. Pseudonymous usage profiles of the users may be created from the processed data.

We only use Google Analytics with activated IP anonymisation. That means the users’ IP addresses are abbreviated by Google in Member States of the European Union or in other contracting states of the Treaty on the European Economic Area. In exceptional cases only, the full IP address is transferred to a Google server in the USA and abbreviated there. The IP address transmitted by the user’s browser is not combined with any other Google data.

You can prevent the storage of the cookies by setting your browser software accordingly. You can also prevent the recording of the data generated by cookies that relates to your use of the website to Google or the processing of that data by Google by downloading and installing the browser plug-in available via the following link.

8. Disclosure of data

Within the Carvolution group we pass personal data on to other companies in order to ensure a consistently high standard of service within the group and to be able to also offer you their products and services where necessary. Your personal data is not passed on to third parties. An exception to this is disclosure to third parties in connection with our business activities and the above-mentioned purposes, but only insofar as this is permissible and in our view required. Such third parties may include: banks, insurance companies, credit rating companies, debt collection companies, traders, service partners, domestic and foreign authorities or courts, media, IT partners, visitors to websites or social media, parties interested in a takeover or investors.

The above-mentioned recipients may also be based outside Switzerland, in which case we demand that those recipients take appropriate measures to protect personal data, which are set down in a binding legal agreement, unless the Federal Data Protection and Information Commissioner has established that the respective country guarantees an adequate level of protection. If and insofar as it is necessary under relevant provisions of law, we implement the necessary legal, operational or technical measures and/or conclude an agreement with you prior to such transmission.

9. Security and the protection of personal data

We only record data which is necessary for the implementation of our business activities or the provision of services. We secure the data through periodic backups.

We take appropriate technical and organisational security precautions for the protection of your personal data against unauthorised access or misuse. For that purpose we issue instructions, organise training courses, carry out regular backups, keep our IT and network security solutions in line with the state of the art of technology, carry out access control and restrictions and use typical encryption processes.

Because full data security in communication by e-mail or instant messaging or via similar means of communication cannot be guaranteed, we recommend that you opt for a secure alternative means of sending particularly confidential information.

10. Duration of the storage of personal data

We process and store your personal data as long as it is necessary for the fulfilment of our contractual and statutory obligations or the objectives pursued with the processing. This includes time for the fulfilment of the statutory retention and documentation obligations as well as for the assertion or defence of our claims.

11. Your rights

You have the right to view the data stored by you at any time. We grant you the right to view it within a reasonable timeframe and in an appropriate format. You can also request the erasure of the data or request information with regard to the purpose of its use. If you are currently a Carvolution customer, we need to have the data for an effective contract, which means that in such cases erasure presupposes termination of the contract. Erasure must in any event be refused where statutory requirements (e.g. retention obligation) must be complied with.

Carvolution AG, Neufeldweg 2, 4913 Bannwil is the controller for the data processing described herein. For matters related to data protection you can contact us at the address given above. If possible, please specify your specific matter and attach a copy of your ID to the enquiry if it relates to a request for information or erasure. You can also submit enquiries to us by e-mail:

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