To return the car at the end of the duration, you arrange a return date with us and bring the car to our company headquarters in Bannwil. There are a few things to consider before, during and after the return.
We will then check the car together for signs of wear or damages. We compare these with the condition the car was in at the time of delivery.
Signs of usage are considered normal wear and tear and have no influence on the value of the vehicle with the appropriate age and mileage. They can generally be removed by cleaning and normal car maintenance.
Examples of normal wear and tear are minor scratches or damage to the paintwork - provided these can be removed with polish. Small stains in the interior that can be removed by using normal cleaning products are also considered normal wear and tear.
The situation is different in case of damages. These reduce the value of the car and have to be reconditioned or even repaired at greater expenses. After having returned the car you will receive a bill to cover these expenses. Here are some examples of damages to your car: scratches, deep scratches and damages to the paintwork that cannot be removed with polish, holes, cracks, smell of cigarette smoke and missing parts. What will also be charged if the interior has been heavyily stained and that these stains can only be removed using special cleaning products. Damages that add up to an amount that is situated below the limit of the deductible or is not covered by the insurance will be repaired and charged to you at the end.
We generally recommend that you clean the car or have it cleaned before returning it. You can find our return standards here.