All your questions
and answers

Faq

The concept

Your car at a monthly fee

What is included in the Carvolution-Service?

Not counting the fuel, everything is already included in the Carvolution-Service. Insurance (third party liability, collision, partial casco), license plates registered in your canton of residence, taxes, initial highway vignette, tyres, tyre change and tyre storage, maintenance and service - everything is included.

Why can we offer such good prices?

We buy the cars in large quantities and can thus benefit from substantial discounts which we pass on directly to our customers. At the same time we have no middlemen and benefit from our lean and digital organization.

How long can I expect it to take between the payment and the delivery of my car?

If the car is available immediately, it usually takes us 10 working days after receipt of payment before we can deliver it to you. During these 10 days, we will take care of the paperwork for you (licence plates, vehicle registration, etc.). If there is an explicit date in the availability section, your car will be available within 10 working days from that date. Some cars take a little longer than others. This is due to the fact that we have some cars in stock and others are still in the process of being acquired.

Can my car be delivered to my home?

Of course, if you wish, we are happy to deliver your car to your home, to your work place or at even to the airport. The main criteria is that it has to be in Switzerland. We do not calculate distance or time we just charge a fixed fee of 180 CHF for the delivery. It goes without saying that you can also choose to come and get your car for free at our place.

Where can I come to get my car?

You can come and get your car at our place in Bannwil, where our headquarters are situated. We will be happy to show you how it is behind scenes and give you a guided tour of our place. You will then be able to meet our team and our workshop. You will also be offered a selection of beverages you will be able to choose from.

Am I allowed to let others drive?

Of course. It is your car and you can choose who you allow at the wheel. The only rule you have to be careful about is that the driver has to be allowed to drive in Switzerland. In other words: the driver has to have a driver's license which is valid in Switzerland.

How does the fuel card work?

The Carvolution fuel card allows you to fill up at any AVIA petrol station and receive a discount of 5 cents per litre. Between the 5th and 10th of each month, AVIA will invoice you the purchases of the previous month. In addition to the fuel card, our electric car drivers benefit from free evpass membership for one year. This means you can charge your electric car at more than 2000 charging stations in Switzerland at a reduced rate. Read more about this under the heading "Electric car".

How do I get my fuel card?

You can order your fuel card via the order form, which you fill out yourself, or we can fill it out together when the car is delivered. You will receive you card by mail within 3 days and you can immediately benefit from the discount of 5 cents per litre.

What happens if I lose the card or if it is stolen?

If the card is lost, it will be blocked and a replacement card will be issued.

Can I use any digital services, such as the car manufacturer's apps and their additional functions, with my vehicle?

Of course you can use the digital services, i.e. the car apps or Internet access in the vehicle, wherever possible. Many car manufacturers now offer an app. For example, BMW (My BMW App), Honda (My Honda+), Mercedes-Benz (Mercedes me App) or Skoda (MyŠKODA App), to name but a few. If you want to get additional functions, you will have to pay extra. This way, everyone only pays for what they really need and the subscription does not necessarily become more expensive for everyone.

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Do you have any questions or would like a non-binding consultation?

Get in touch with us.

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Our cars

The vehicles

For which car models is the Carvolution-Service available?

You will find a list of all our cars here. You will find a broad description of cars as well as pictures and details about the equipment of the vehicles on our website. If you would like more information, we are happy to help you. If your dream car is not part of the list, you are welcome to contact us to check the current plans because we are always broadening are offer. It is possible that your dream car is already planned but that you just have to be a little patient. One more thing: all our cars are new or as new, so you can be sure that they always are equipped with the newest technology.

Which colors are available?

Most of our cars are either white, silver, dark grey or black. For a few models, however, we have more colorful options. Please contact us, so we can take your wishes into consideration.

Where does the car service take place? Do I have to go to Bannwil every time?

No, we work with a large network of partners, so that you can go to a garage as close to you as possible for services and tyre changes. The choice of garage depends on the make of car. If you would like to know which garage in your area is suitable for a particular make, please contact us at any time!

Can I buy the car after the subscription?

We will be happy to grant you a right of first refusal for the car after the maximum period of 36 months. We will announce the exact conditions after the end of the rental period if you are interested.

Our electric cars

The cars

Does Carvolution help with the installation of the charging box?

We are happy to help with the basic questions. However, we recommend getting advice from an expert. Almost all electricians in your area will be happy to provide you information on the possibilities.

Does Carvolution have partners from whom you can buy the charging box?

We can order the Tesla charging box for you and send it to you at no extra charge. There are also alternative suppliers who offer exciting solutions

How much does the charging box cost?

Depending on the model, between CHF 400 and CHF 800, but since all electric vehicles can be charged with it, it is a wise investment.

Is the charging cable included?

Yes, the charging cable is included.

Is "free supercharging" included with the Tesla?

No. Tesla also charges for this electricity, the days of 'free supercharging' are over.

What is evpass?

evpass operates the largest network of public charging stations in Switzerland. At these easy-to-use stations, which are equipped with integrated cables and plugs for all types of electric vehicles, evpass provides its users with certified local and renewable energy. As a Carvolution customer, you benefit from a free annual membership and can charge your new electric car at preferential rates.

How do I get a free one-year membership for the evpass charging network?

If you drive your electric car with the Carvolution car subscription, you will receive your code by email. You can redeem this code directly on the evpass.

How much will my membership cost after the first year?

For one year, we offer you the membership. After that, it will cost CHF 59 per year. Of course, the membership will not be renewed automatically and will only be maintained on request. It is recommended that you continue your membership if you have more than three charges per month.

What are the advantages of evpass membership?

You will be charged CHF 0.45 per kWh for each charging process you carry out via the evpass network, instead of the usual CHF 0.50 per kWh. Plus, thanks to your membership, you don't have to pay the basic fee of CHF 1.50 per charge.

You can see the exact calculation on the evpass website under the heading Subscription - Explorer.

How do I pay for the recharge?

Either you get a card from evpass, or you can link your account to your Swisspass. Payment is made either by topping up your evpass account (prepaid), or by depositing a credit edge on your evpass account. Alternatively, you can pay directly at the charging station using Twint, SMS, iOS or Android app, a credit card, contactless debit card or Apple Pay.

Where are the evpass charging stations located?

In total, evpass operates more than 2000 charging stations. You can find the map and the exact locations here.

I already have an electric car from Carvolution, do I also get a free annual membership?

Of course, as an electric car driver you will also get a free annual membership to the evpass. Just contact us and we will take care of the rest.

The contract and billing

Fully transparent

What are the requirements?

You need a residence in Switzerland and a valid driving licence of Switzerland or Liechtenstein (category B). Regarding foreign driver's license, you will have to make sure that your license is approved in Switzerland. When checking your details, we will also check your credit score before sending you any contract. Unfortunately, we cannot except requests from customers who have registered debts or have a Certificate of Shortfall.

How does the payment work?

Before delivery, we charge the one-time initial flat rate of 390 CHF and 2-monthly fees. The initial flat rate is a one-time fee and covers the registration and the order of your new license plates. We charge 2 monthly fees in advance as we do not require any security deposit.

How does the monthly kilometer package work?

The mileage of the car is only taken into consideration when you return it. We know that some months you might drive a little more because of holidays for example whereas during other months you might hardly use your car. Thanks to the app, you can track your kilometrage package at any time and adjust it monthly by yourself. If you drive a little bit too much, the additional kilometres will be charged in the final invoice.

How do I get the App?

Our Carvolution App is available on Google Play Store and in the App Store. You can only use the app once you are a customer. You will then receive your login data from us before the delivery. In the app you can manage your car, save your parking location and track how many kilometres you have driven.

How can I terminate the contract?

After the minimum contract duration you have specified, you can return the car at any time at the end of the respective contract month.

Here is a short example: If you received the car on 14.10.2020, with a minimum duration of 6 months, you can cancel it at the earliest on 14.04.2021. The cancellation must be sent by registered letter or via email by 14.03.2018 at the latest.

How does the car-return take place?

In order to return your car at the end of the duration of your contract, you arrange a return date with us and bring the car back to our company's headquarters in Bannwil. We will then check the car together for signs of wear or damages. We compare these with the condition the car was in at the time of delivery.

Signs of usage are considered normal wear and tear and have no influence on the value of the vehicle with the appropriate age and mileage. They can generally be removed by cleaning and normal car maintenance.

Examples of normal wear and tear are minor scratches or damage to the paintwork - provided these can be removed with polish. Small stains in the interior that can be removed by using normal cleaning products are also considered normal wear and tear.

The situation is different in case of damages. These reduce the value of the car and have to be reconditioned or even repaired at greater expenses. After having returned the car you will receive a bill to cover these expenses. Here are some examples of damages to your car: scratches, deep scratches and damages to the paintwork that cannot be removed with polish, holes, cracks, smell of cigarette smoke and missing parts. What will also be charged if the interior has been heavyily stained and that these stains can only be removed using special cleaning products. Damages that add up to an amount that is situated below the limit of the deductible or is not covered by the insurance will be repaired and charged to you at the end.

In general we recommend that you clean the car or have it cleaned before returning it.

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