The car subscription

All your questions and answers

The concept

Your car at a monthly fee

What is included in the Carvolution-Service?

Not counting the fuel, everything is already included in the Carvolution-Service. Insurance (third party liability, collision, partial casco), license plates registered in your canton of residence, taxes, initial highway vignette, tyres, tyre change and tyre storage, maintenance and service - everything is included.

Why can we offer such good prices?

We buy the cars in large quantities and can thus benefit from substantial discounts which we pass on directly to our customers. At the same time we have no middlemen and benefit from our lean and digital organization.

How long can I expect it to take between the payment and the delivery of my car?

If the car is available immediately, it usually takes us 10 working days after receipt of payment before we can deliver it to you. During these 10 days, we will take care of the paperwork for you (licence plates, vehicle registration, etc.). If there is an explicit date in the availability section, your car will be available within 10 working days from that date. Some cars take a little longer than others. This is due to the fact that we have some cars in stock and others are still in the process of being acquired.

Can my car be delivered to my home?

Of course, if you wish, we are happy to deliver your car to your home, to your work place or at even to the airport. The main criteria is that it has to be in Switzerland. We do not calculate distance or time we just charge a fixed fee of 250 CHF for the delivery. It goes without saying that you can also choose to come and get your car for free at our place.

Where can I come to get my car?

You can come and get your car at our place in Bannwil, where our headquarters are situated. We will be happy to show you how it is behind scenes and give you a guided tour of our place. You will then be able to meet our team and our workshop. You will also be offered a selection of beverages you will be able to choose from.

Am I allowed to let others drive?

Of course. It is your car and you can choose who you allow at the wheel. The only rule you have to be careful about is that the driver has to be allowed to drive in Switzerland. In other words: the driver has to have a driver's license which is valid in Switzerland.

How does the fuel card work?

The Carvolution fuel card allows you to fill up at any AVIA petrol station and receive a discount of 5 cents per litre. Between the 5th and 10th of each month, AVIA will invoice you the purchases of the previous month.

How do I get my fuel card?

You can order your fuel card via the order form, which you fill out yourself, or we can fill it out together when the car is delivered. You will receive you card by mail within 3 days and you can immediately benefit from the discount of 5 cents per litre.

What happens if I lose the card or if it is stolen?

If the card is lost, it will be blocked and a replacement card will be issued.

Our cars

The vehicles

For which car models is the Carvolution-Service available?

You will find a list of all our cars here. You will find a broad description of cars as well as pictures and details about the equipment of the vehicles on our website. If you would like more information, we are happy to help you. If your dream car is not part of the list, you are welcome to contact us to check the current plans because we are always broadening are offer. It is possible that your dream car is already planned but that you just have to be a little patient. One more thing: all our cars are new or as new, so you can be sure that they always are equipped with the newest technology.

Which colors are available?

Most of our cars are either white, silver, dark grey or black. For a few models, however, we have more colorful options. Please contact us, so we can take your wishes into consideration.

Our electric cars

The cars

Does Carvolution help with the installation of the charging box?

We are happy to help with the basic questions. However, we recommend getting advice from an expert. Almost all electricians in your area will be happy to provide you information on the possibilities.

Does Carvolution have partners from whom you can buy the charging box?

We can order the Tesla charging box for you and send it to you at no extra charge. There are also alternative suppliers who offer exciting solutions

How much does the charging box cost?

Depending on the model, between CHF 400 and CHF 800, but since all electric vehicles can be charged with it, it is a wise investment.

Is the charging cable included?

Yes, the charging cable is included.

Is "free supercharging" included with the Tesla?

No. Tesla also charges for this electricity, the days of 'free supercharging' are over.

The contract and billing

Fully transparent

What are the requirements?

You need a residence in Switzerland or in Liechtenstein and a valid driving licence of Switzerland or Liechtenstein (category B). Regarding foreign driver's license, you will have to make sure that your license is approved in Switzerland. When checking your details, we will also check your credit score before sending you any contract. Unfortunately, we cannot except requests from customers who have registered debts or have a Certificate of Shortfall.

How does the payment work?

Before delivery, we charge the one-time initial flat rate of 390 CHF and 2-monthly fees. The initial flat rate is a one-time fee and covers the registration and the order of your new license plates. We charge 2 monthly fees in advance as we do not require any security deposit.

How does the monthly kilometer package work?

The mileage of the car is only taken into consideration when you return it. We know that some months you might drive a little more because of holidays for example whereas during other months you might hardly use your car. Thanks to the app, you can track your mileage at any time. If you drive a little bit too much, the additional kilometres will be charged in the final invoice.

If you want to change your monthly mileage, the easiest way is to contact us by email or phone.

How do I get the App?

Our Carvolution App is available on Google Play Store and in the App Store. You can only use the app once you are a customer. You will then receive your login data from us before the delivery. In the app you can manage your car, save your parking location and track how many kilometres you have driven.

How can I terminate the contract?

After the minimum contract duration you have specified, you can return the car at any time at the end of the respective contract month.

Here is a short example: If you received the car on 14.10.2020, with a minimum duration of 6 months, you can cancel it at the earliest on 14.04.2021. The cancellation must be sent by registered letter or via email by 14.03.2018 at the latest.

How does the car-return take place?

In order to return your car at the end of the duration of your contract, you arrange a return date with us and bring the car back to our company's headquarters in Bannwil. We will then check the car together for signs of wear or damages. We compare these with the condition the car was in at the time of delivery.

Signs of usage are considered normal wear and tear and have no influence on the value of the vehicle with the appropriate age and mileage. They can generally be removed by cleaning and normal car maintenance.

Examples of normal wear and tear are minor scratches or damage to the paintwork - provided these can be removed with polish. Small stains in the interior that can be removed by using normal cleaning products are also considered normal wear and tear.

The situation is different in case of damages. These reduce the value of the car and have to be reconditioned or even repaired at greater expenses. After having returned the car you will receive a bill to cover these expenses. Here are some examples of damages to your car: scratches, deep scratches and damages to the paintwork that cannot be removed with polish, holes, cracks, smell of cigarette smoke and missing parts. What will also be charged if the interior has been heavyily stained and that these stains can only be removed using special cleaning products. Damages that add up to an amount that is situated below the limit of the deductible or is not covered by the insurance will be repaired and charged to you at the end.

In general we recommend that you clean the car or have it cleaned before returning it.

Insurance and maintenance

Tires and more

How does my car insurance work?

The insurance is part of the Carvolution service. With the liability insurance the deductible is of course 0 CHF. For the fully comprehensive insurance, however, you can determine the deductible yourself. The monthly fixed price adapts to the deductible you choose.

What happens if my car break downs or has an accident?

In case of a breakdown or an accident, it is best to contact die Mobiliar directly. You are insured with the Carvolution service both in case of breakdown and accident. Carvolution and die Mobiliar are in partnership and offer you extensive insurance coverage. Die Mobiliar offers you 24/7 assistance under the number +41 62 919 11 11. In case of a small defect or questions about the car, you are welcome to contact us directly. Under the number +41 62 531 25 26 we are there for you.

Will I get a replacement car in case of a longer breakdown or service?

In any case, in the event of damage or breakdown, a replacement car cover of up to CHF 1,000 is included. If your car breaks down completely, we offer you a replacement car to keep you mobile.

What happens in the event of a service call or a defect?

Services and maintenance are already included in the price, i.e. we take care of the billing. We will also organise any appointments with a partner garage in your area. In case of defects or service cases you can reach us at +41 62 919 11 11. In case of an accident or breakdown you can always contact die Mobiliar, the 24/7 Assistance is available for you at +41 62 919 11 11.

What about the tyres and the tyre changes?

The Carvolution service includes tyres, tyre logistics and tyre fitting. All-season tyres are mounted on small and very small cars. At cost we hand over your car with summer or winter tyres. If you want to know whether your dream car comes with all-season, winter or summer tyres, just contact us.

When it is time for a seasonal tyre change (summer/winter or winter/summer) we work together with the largest garage network in Switzerland. As soon as it is time for a change, we will get in touch with you. This leaves enough time to arrange an appointment in a partner garage near you. If you wish, we will be happy to help you. There are no costs for you, because everything is already included in the Carvolution service. If your car is equipped with all-season tyres, you can do without changing tyres altogether.

If your tyres need to be replaced regardless of the season, you can simply have them replaced in one of our partner garages. We will be happy to help you with any questions you may have, or to help you coordinate your appointments.

What exactly does the parking damage insurance cover?

The parking damage insurance comes into play if an unknown third party has caused damage to your car while it was parked AND you are unable to find the person responsible. However, if you know who caused the damage, his/her liability insurance will cover it. The parking damage insurance also comes into play if, for example, a shopping cart scratches the side of your car or if someone has opened his/her car door with too much momentum and damaged yours.

The parking damage insurance covers a total of 2 damages within 12 months. That means that you will receive a maximum of 2 parking allowances within a year. If you do not have a parking damage insurance, this will be covered by the fully comprehensive insurance with the corresponding deductible.

Why insure against gross negligence?

The car insurance has the right of recourse in case of an accident and to claim partial compensation from the person who caused the damage, in the case of gross negligence committed while driving, resulting in an accident. For example, a person who runs a red light or disregards a stop sign is guilty of gross negligence. You can protect yourself from such an incident by insuring yourself against gross negligence (excluding violations due to the consumption of alcohol, drugs or medication).

What exactly does the fully comprehensive insurance cover?

Whereas the liability insurance covers damage to other cars or persons, a fully comprehensive insurance, as well as a partial comprehensive insurance, covers damage to your car. In addition, the fully comprehensive insurance covers damage to your car if you are at fault. If you are not at fault, the damage is covered by the other party's liability insurance.

The following examples illustrate what exactly is meant by fully comprehensive insurance:

  • If you cause an accident yourself, this is covered by the fully comprehensive insurance.
  • If you cause a rear-end collision by damaging the back of another car, the fully comprehensive insurance covers the damage to your car and your liability insurance covers the damage to the car of the party involved.
  • If you are involved in a car accident for which you are not at fault, the liability insurance of the person who caused the accident covers your costs. The question of which insurance covers the costs of the car of the person who caused the accident is irrelevant here.

Damages, which are covered by the fully comprehensive insurance, always have a direct effect on the chosen deductible.

The partial comprehensive insurance, on the other hand, covers damage caused by third parties, whether force majeure or external effects caused by an unknown and untraceable third party. The partial comprehensive insurance covers the following risks and damages:

  • Fire
  • Mountain dangers
  • Storm
  • Floods
  • Collision with animals (proven by traces of blood or hair/fur)
  • Marten bite
  • Hailstorm
  • Glass breakage (front, side, rear windows, sunroofs, flashing lights and headlights)
  • Vandalism*
  • Theft

*Vandalism

Our insurance defines exactly what is meant by vandalism. This includes only the following damages:

  • Malicious destruction of antennas, rear-view mirrors, windscreen wipers or decorative devices
  • Puncturing the tyres
  • Pouring harmful substances into the fuel tank

All other damages are covered by the parking damage insurance, if any, otherwise by the existing comprehensive insurance, always in conjunction with the corresponding deductible.

The scope of the insurance benefits is determined exclusively by the terms and conditions for the motor vehicle insurance of die Mobiliar.

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