We believe in transparency when it comes to returning cars. In addition to our return standards, you will find valuable details on signs of wear and tear and damages and the associated insurance cover.
Signs of wear and tear occur during normal use of a car and are therefore also related to the age of the car. These include, for example, small stone chips or signs of wear in the interior.
Small stone chips in the front area caused during normal use and not more than 3 impacts per square decimeter.
For example, keep enough distance from the car in front on the motorway, or adjust your speed on road surfaces with stones.
Bulging on the seat side panel and upholstery. Considered normal use, but should be consistent with the age of the vehicle.
Damages are usually associated with an incident, they reduce the value of the car and require appropriate repair. Classic damage includes parking damage or damaged rims.
What do I have to consider before returning the vehicle?
You are obliged to use the vehicle carefully for the entire duration of the subscription. This also applies to all persons who share your car with you, be they friends, family or acquaintances.
What do I have to consider on the day of return?
Please make sure that the car is clean and has a full tank of petrol. Please also make sure that you do not forget any personal items in the car before returning it. If you do forget something, we will of course send it back to you.
You can find detailed instructions here
What exactly is the procedure for returning the vehicle at the end of the subscription?
As soon as it is clear that it is time to return the vehicle, we will contact you in advance so that we can arrange a suitable return date. Each return takes place at our premises in Bannwil.
Why do vehicle returns always take place in Bannwil?
To ensure that the return process is fair and transparent, we need sufficient light and, if necessary, a lifting platform. The condition of the car is recorded when it is returned to Bannwil and later, an expert assesses the condition.
How is an objective assessment of the condition of the vehicle guaranteed when it is returned?
In Bannwil, we only record the condition of the car and create the return protocol for you. The assessment of condition is later carried out by an internal expert. This expert assessment is based on the defined return standards.
Click here for the return standards.
What kind of signs of use and damage do I have to pay for?
There are no costs for signs of use, as these are part of the regular use of a car. For damage, this depends on your chosen deductible. In principle, the deductible will be charged for each case of damage. If a repair is below your chosen deductible, only the repair will be charged.
Is there an option to take out additional insurance?
Sure. The important thing is that the additional option can only be selected when the contract is concluded. Unfortunately, we cannot make any changes to the insurance once a subscription has started.
In addition, you can choose the following insurances:
Insurance against damages on parked car
Full coverage despite gross negligence
Legal protection for traffic
What can I do if I want additional information about a claim?
For any damage, we will send you a quote from the body shop. If you have any further questions about the damage, we are happy to commission an additional independent assessor to make a further assessment before the repair.
Carvolution AG
Neufeldweg 2
4913 Bannwil
