Carvolution Team 2020 june

Satisfied customers at Carvolution: We are very pleased with the outstanding results of our latest customer survey. Thank you very much for your trust. We are even more satisfied with this result, as more and more happy customers are choosing the car subscription.

An above-average result

We asked our customers how likely they were to recommend Carvolution to a friend or colleague. The current value of our Net Promoter Score (NPS) is 74! The industry average is 48 for car sales and 34 for car rentals. Our score is therefore high, something we are incredibly proud of. It is indeed very pleasing to see that the vast majority of our customers are satisfied with our service and recommend it.

What is the Net Promoter Score?

The Net Promoter Score (NPS) is a measure of customer satisfaction. It helps us to recognize changes at an early stage and thus to be able to solve potential problems as quickly as possible. The response scale ranges from 0 (unlikely) to 10 (extremely likely) and can be divided into the following categories:

  • Promoters: Answer corresponds to 9 or 10
  • Passive: Rating is 7 or 8
  • Detractors: Ratings between 0 and 6

Based on the group percentages, the following calculation is made after consulting the NPS:
NPS = promoters (%) - detractors (%)
This results in a value between -100 and +100, with the aim of achieving the highest possible value.

The future of the car subscription

Having said that, we are not resting on our good result, but are constantly working on improving the car subscription. We promise to continue working hard every day to develop our service further, and make the whole process around your car even easier and more individual. In this way, we can continue to offer everyone the car subscription adapted to their own needs. If you have any ideas for the future development of our product, please send us an email to We look forward to your ideas.

Guaranteed never to pay too much

We guarantee that your total costs will be lower with a car subscription than with leasing. If we are more expensive, we will reduce our prices! Start a free, non-binding comparison now.

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