Do you want to return your car to Carvolution after the minimum term has expired? No problem. Duilio, our returns specialist, will explain to you how this happens and what you need to bear in mind.
When and where should the car be returned?
The car must be returned on the day the subscription expires. However, the customer will receive an email informing him/her of the exact day the car is to be returned. The car will be brought to Bannwil, where the customer will be welcomed.
How long does it take to return the car?
It takes about 30 minutes. During this time everything is done in a formal way and I inspect the car. Are there any scratches or damage that need to be repaired or is everything fine?
Is there anything special that needs to be taken care of?
The vehicle should be returned clean and with a full tank of fuel. In addition, the second set of keys, if available, should be brought along and the vehicle registration document should not be forgotten. Items belonging to the car, such as the rear shelf, the breakdown triangle, or the charging cable for electric cars, should also be present in the car.
What happens if the car has small or large scratches?
Depending on the size of the scratches, these are normal signs of use or damage that the customer must pay for. When the car is returned, photos are taken and the insurance company is informed after the damage has been assessed.
What happens if I can't find the second set of keys?
A second set must be ordered and programmed. Depending on the model, this can be very expensive. It is better not to lose it ;-)
Do I have to pay anything on the spot?
No, nothing has to be paid on site. An invoice will be sent for any damage that has to be paid extra.
After the handover you can have a cup of coffee or tea and have a look at the last cars in our car hall. Then you can decide whether you want to go home by train, the train stop is right next to our car showroom in Bannwil, or whether someone will pick you up.
You will also find an overview of Carvolution and the car subscription.