Return standards
Nobody likes bills, so we like to keep them as simple as possible. For our part, we have decided to use the following two billing system.
Nobody likes bills, so we like to keep them as simple as possible. For our part, we have decided to use the following two billing system.
Accepted, mileage and age-related signs of wear and Non-accepted vehicle damage due to improper use, exceptionally rough handling and missing equipment.
Damage from a non-accepted vehicle condition is calculated only at the significantly lower reduced value. This is the value by which the marketable value of the vehicle declines due to the damage and for the calculation of which the age and mileage of the vehicle are taken into account.
The tyres in particular, but also the rims, are subjected to increased stress when driving. Signs of wear are normal. Acceptable condition therefore includes, among other things, minor contact marks or light scratches on the wheel covers. You can find a detailed list of accepted conditions under "Learn more".
Beyond the normal stress on tyres and rims, there are some conditions that are not acceptable. These include, for example, damage to the tyre by a foreign object or wheel covers with severe scratches and deformations. A detailed list of unacceptable conditions can be found under "learn more".
Normal signs of use on the body - i.e. on the paintwork, bumper, spoiler, radiator grille, bull bars and trim - are accepted. This includes, for example, paint damage that does not break through the top layer of paint and minor stone chip damage in the front area. A detailed list of accepted conditions can be found under "Learn more".
More severe damage to the bodywork is not accepted. This includes unprofessional paint repairs, paint peeling as a result of stickers, broken rear view mirror housings and scratches longer than 100 mm. A detailed list of unacceptable conditions can be found under "learn more".
The longer a car is driven, the higher the stress on the interior. Normal signs of wear and tear include bumps on the seats and seat edges, as well as minor dirt and stains on the seats that can be easily removed. A detailed list of accepted conditions can be found under "learn more".
However, there is also excessive wear and tear in the interior that leads to an unacceptable condition upon return. These include dirt and stains that cannot be removed during reconditioning, burn holes in the seats or malfunctions in seat belts. A detailed list of unacceptable conditions can be found under "learn more".