Return standards

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Return Standars Branding

How is an objective assessment of the condition of the vehicle guaranteed upon vehicle return?

A distinction is drawn on vehicle return between:

Accepted, mileage and age-related signs of wear and Non-accepted vehicle damage due to improper use, exceptionally rough handling and missing equipment.

Damage from a non-accepted vehicle condition is calculated only at the significantly lower reduced value. This is the value by which the marketable value of the vehicle declines due to the damage and for the calculation of which the age and mileage of the vehicle are taken into account.

vehicle condition
vehicle condition
vehicle condition
vehicle condition

How is the assessment and calculation process carried out?

calculation process

Vehicle return

The subscriber undertakes in principle to use and drive the vehicle carefully and in accordance with its intended use.

Before returning the vehicle, all personal items must be removed from the storage compartments in the doors, pockets, backrests, glove compartment, boot, centre consoles, sun visors, roof flap, storage compartments under the seats, etc.

All accessories that were originally delivered with the vehicle – or if applicable also during its service life – must be returned with the vehicle:

  • Invalidated original vehicle registration document
  • All keys including main, spare and where applicable garage keys

  • All original documents such as operating instructions, emissions maintenance document and the completed service booklet

  • Data carriers such as SD cards, CDs or DVDs for the navigation system

  • Audio accessories (such as hands-free devices)

  • Vehicle accessories such as battery charging lead with adaptors and bag, luggage compartment cover, extra seats, headrests etc.

  • Additional wheels

  • Wheel locks including wrenches, the entire emergency equipment supplied with the vehicle (car jack, wheel brace, tool kit, spare/ emergency tire or the complete repair kit in working order, warning triangle, first aid kit etc.)

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Man giving a car key to a woman in front of a car

Tires & Rims

Accepted

Accepted

The tyres in particular, but also the rims, are subjected to increased stress when driving. Signs of wear are normal. Acceptable condition therefore includes, among other things, minor contact marks or light scratches on the wheel covers. You can find a detailed list of accepted conditions under "Learn more".

Learn more
Niot accepted

Not accepted

Beyond the normal stress on tyres and rims, there are some conditions that are not acceptable. These include, for example, damage to the tyre by a foreign object or wheel covers with severe scratches and deformations. A detailed list of unacceptable conditions can be found under "learn more".

Learn more

Bodywork

Paintwork, bumpers, spoilers, radiator grill and protection panels

Vehicle interior

Accepted

Accepted

Normal signs of use on the body - i.e. on the paintwork, bumper, spoiler, radiator grille, bull bars and trim - are accepted. This includes, for example, paint damage that does not break through the top layer of paint and minor stone chip damage in the front area. A detailed list of accepted conditions can be found under "Learn more".

Learn more
Niot accepted

Not accepted

More severe damage to the bodywork is not accepted. This includes unprofessional paint repairs, paint peeling as a result of stickers, broken rear view mirror housings and scratches longer than 100 mm. A detailed list of unacceptable conditions can be found under "learn more".

Learn more
Accepted

Accepted

The longer a car is driven, the higher the stress on the interior. Normal signs of wear and tear include bumps on the seats and seat edges, as well as minor dirt and stains on the seats that can be easily removed. A detailed list of accepted conditions can be found under "learn more".

Learn more
Niot accepted

Not accepted

However, there is also excessive wear and tear in the interior that leads to an unacceptable condition upon return. These include dirt and stains that cannot be removed during reconditioning, burn holes in the seats or malfunctions in seat belts. A detailed list of unacceptable conditions can be found under "learn more".

Learn more
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